FREE One-Year Warranty (for End
Users)nly) Applies to ALL Network Equipment
GGI's Used Enterasys Networks One-Year Limited
Warranty covers equipment functionality against being in a non-operational
(broken) state, defective, or dead on arrival (DOA). It does not cover software,
software licenses and transfers, software upgrades, or key codes. Items ordered
incorrectly or by mistake are not considered: DOA or defective. Mistaken and
incorrect orders are not covered under warranty. Our GGI One-Year Limited
Warranty is not transferable and is for the original purchasing customer only.
If any product is deemed defective, we will repair or replace the product at our
discretion and determination.
The warranty period begins on the day of shipment. If the product(s) under
warranty are claimed to be defective, the customer follows the warranty return
policy described below.
Standard Warranty Policy
GGI's Used Enterasys Networks' number one priority is YOU - our
customers. When our products ship to you, you receive the best!
Packaged professionally, full diagnostics, and technical
specifications, all right to your door in an easy, plug-n-play,
excellent condition. To show
our customers the quality and service we deliver, we provide our
standard GGI's Used Enterasys Networks One-Year Limited Warranty on all network
products sold to our retail end-user customers only.
Our GGI's Used Enterasys Networks One-Year Limited Warranty
covers equipment functionality against being in a
non-operational (broken) state, defective, or dead on arrival (DOA).
It does not cover software, software licenses and
transfers, software upgrades, or key codes. Items ordered
incorrectly or by mistake are not considered: DOA or defective.
Mistaken and incorrect orders are not
covered under warranty. Our GGI's Used Enterasys Networks One-Year Limited Warranty is
not transferable and is for the original purchasing customer
only. If any product is deemed defective, we will repair or
replace the product at our discretion and determination.
The warranty period begins on the day of shipment. If the
product(s) under warranty are claimed to be defective, the
customer follows the warranty return policy described below.
Steps to Return DOA/Defective Equipment
RMA requests will be approved only if the
product is still within the stated warranty period and must be
received by GGI Networks within 15 calendar days from the date
the RMA was issued. If it is not received within 15 calendar
days from the date the RMA was issued, the customer will be
charged the full price for both the defective product and the
replacement product. If we receive the product after 15 calendar
days, it will not be accepted by GGI's Used Enterasys Networks and will not be
eligible for repair, replacement, or credit.
Call your account manager at (916) 415-9900
stating that you have a defective part. Your account manager
will open an RMA and send you the appropriate forms to be
completed. No products can be returned without completed forms
and management authorization. Once these forms are returned, you
may be contacted by a network technician in an attempt to
resolve the problem remotely via phone or email. If payment of
equipment has not been made based on agreed upon invoiced terms,
the RMA will be held until such time as payment is made.
Upon receipt of a GGI's Used Enterasys Networks RMA number, ship the defective
product to GGI Networks with a copy of your invoice, completed RMA form,
and completed credit card authorization form (if you
desire advance replacement). Unauthorized package(s) will be
refused at the loading dock.
When the product is received at our testing facility and after
the testing procedures are complete, GGI's Used Enterasys Networks will determine
the validity of the RMA and what action will take place under
the warranty such as repair, replacement, or credit towards the
customer's account.
Shipping
When shipping defective products back to
GGI's Used Enterasys Networks, customer assumes full responsibility for proper
packaging (original packaging or equivalent packaging that meets
our shipping standards), completion of required forms, and
insurance on the package. Packages that are damaged or lost in
transit are the responsibility of the customer. Charges to ship
product back to GGI's Used Enterasys Networks will be the responsibility of the
customer. Shipping back to the customer will be at the expense
of GGI's Used Enterasys Networks.
Advance Replacement
In the event of an advance replacement of
product, contact your account manager and provide a completed
GGI's Used Enterasys Networks Credit Card Authorization Form, a completed RMA
(Return Merchandise Authorization Form), and the replacement
product will be shipped to you.
Under no circumstances shall
GGI's Used Enterasys Networks be held liable
for any damages or loss of profit. GGI's Used Enterasys Networks
is not responsible for any of the costs associated or incurred
by customer during installation of product or software,
hardware/software compatibility issues, or problems arising from
modification of hardware. The value associated with this GGI's Used Enterasys Networks
One-Year Limited Warranty does not exceed the
original hardware purchase price.
Terms stated in the customer's purchase order or terms and
conditions, etc. shall not supersede this warranty. The GGI's Used Enterasys Networks
One-Year Limited Warranty terms and
conditions of sale are considered to be the final and complete
agreement between the customer and GGI's Used Enterasys Networks.
Warranty Nullification
If GGI's Used Enterasys Networks deems the product to be
mishandled, mistreated, improperly installed or configured,
electrical stress, packaged incorrectly, upgraded
incorrectly, misapplied, misused, improperly installed,
negligence, or defective due act of God or accident, or abuse
in any way - the warranty is nullified. In addition, this
warranty is nullified if any of the following tampering
conditions have been found with our labels or seals (removed
or broken), setup has been altered, changed,
or upgraded (inclusive of modules and/or line cards and/or components).
If it is determined during
the testing of defective returned equipment that hardware has
been damaged due to any of the above reasons, customer will be
subject to any and all repair charges. GGI's Used Enterasys Networks does not
cover upgrades or compatibility with either previous or future
releases of hardware or software.
 GGI
End User Terms & Conditions One-Year Warranty
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